Infratel’s partners and customers reduce their risk of project delays and failures by engaging Infratel’s Professional Services for their call center solution deployments. With our vast technical expertise, extensive training, and access to a myriad of Infratel resources, we ensure the success of every contact center technology deployment initiative. To date, we have had 100% success rate with every contact center and IP-PBX deployment that we have undertaken. Likewise, we strive for our partners to achieve a similar level of deployment capability.
On the average, only 16.2% of software projects are completed on time and on budget; in larger companies, the average is only 9%. Projects completed by the largest American companies have only 42% of the originally-proposed functionality.
In face, among all the major contact center technology vendors today, we are the only ones that GUARANTEE our solutions will be deployed within 10 business days by Infratel’s Professional Services consultants, or we will refund you 1% of the purchase price for every business day that the project is delayed.
Our fully software-based solutions can be downloaded and installed within 4 hours of receiving a purchase order!
Over the years we have garnered the best practices in deploying call center solutions from the numerous projects that we have undertaken. Our methodology, knowledgebase, and consultants bring with them that broad and vital experience to your project.
Finally, we recognize that in the world of contact center operations today, every aspect of the business is dynamic. We understand that your solution requirements will evolve with your business and we continually provide you with the latest advancements that our solutions have to offer. We realise that it is imperative for us to take the time to educate your staff on the finer points of our solutions so that maximum productivity benefits can be accrued while ensuring that every step of the deployment cycle is properly documented and adhered to. Even as we conclude each assignment, we run the extra mile to ensure that we hold your hand every step of the way until your staff are fully acclimatized with our offerings ensuring maximum knowledge transfer.
Infratel’s Professional Services team offers a variety of flexible service offerings to help you meet your contact center solution or corporate IP-PBX solution goals. Our experienced consultants can lead your entire project, right from the planning stage to the cut-over stage. Alternatively, you may also engage Infratel’s Professional Services team to simply provide specialized help at critical stages during the deployment cycle.