Recording system features

• Recording calls on selected external and internal lines
• Storing call information: start time, duration, participant name, line and phone number
• Searching and filtering calls by specified call parameters
• Saving records as files on the hard disk
• Compressing calls
• Automatic archiving to any external device, and calls clearing
• Automatic check to prevent exceed of maximum record size
• Graphic interface for accessing records
• Differentiation of access to records based on accounts established at Windows� Server domains
• Capability of viewing records locally

Advantages of embedded recording system

• Not necessary to purchase expensive multi-channel recording systems
• No problem with attaching additional hardware
• Easy to change the list of recorded lines

Recording of calls by the users

In addition to centralized recording, Infra CommSuite enables users to record and play their own telephone calls. The recorded call is e-mailed as an audio file to the user mailbox. This feature may be useful for recording conferences or negotiations with important customers or partners.

Examples of call recording necessity

• Monitoring new employees or interns
• Handling telephone threats
• Making transactions over the telephone
• Examining employees' quality of work
• Users' ability to play their own calls to improve conversation skills
• Administering customer complaints lodged against employees