Smart Call Handling

• Call routing based on multiple criteria
• Smart user input with custom-defined timeout and error handling
• Custom-built, multi-layered IVRs
• Pickup groups
• lexible configuration and re-configuration without service interruption

Comprehensive Call Monitoring & Control

• Support of multiple concurrent calls
• Multiple Auto-Attendants
• Visual call control
• Call Hold
• Call Transfer
• Call Pickup
• Call Parking
• Automatic Callback (once the desired party is free)
• Do-not-disturb mode (DND)

Configurable Call Handling Rules (Administrator Function)

• Any degree of complexity
• Includes unambiguous and ramifying actions
• Caller ID function and displaying the info about the caller
• Detailed call logging
• Distinctive rings
• Stutter tone
• Call details recording (CDR)

Advanced Controllable Actions (User Function)

• Dialing, redialing, and speed dialing
• System and personal phonebooks
• Call transfer to another user
• Multi-party conferencing (unlimited)
• Call hold/un-hold (unlimited number of concurrent calls)
• Voice mail
• Call recording and playback
• Call parking, un-parking and pickup
• Call intervention
• DTMF generation
• Setting DND and forwarding status
• Smart forwarding for different caller groups  

Scalability

• Unlimited number of logical users (w/o line ownership)
• Up to hundreds of physical lines and users (limited only by available hardware resources)
• Integration with Windows™ Server services

Security

• Full-featured application integrating Windows™ Server security services
• PIN-protected access to user's sensitive data
• Control and logging of phone access to user's data

Customized Prompts & Menus

• Vast repository of multi-language media prompts
• Easy construction of customized IVR menus
• Import, export, recording and playback of prompts (.wav format)

User-Friendly Interface

• Integration of Infra Comm Client interface with MS Outlook™
• Standalone application with conventional Windows™-style interface
• Client operation with or without PC
• Operation with plain or advanced phone sets, including SIP phones

Call Logging & Control

• Monitoring and control of current calls
• Complete logging of all incoming, outgoing and missed calls
• Built-in filters for log analysis
• Export of CDRs to CSV or Tab delimited formats

Performance Monitoring

• Integration with Windows™ Server built-in monitoring tools