Build & Retain Your Contact Center Investments!
Whether you are building a 4-agent in-house customer service department or a 1000-agent outsourced contact center, Infra Call Center provides you a comprehensive and total call center solution. Infra Call Center is also the ideal platform for you to build multimedia and multi-site (virtual) contact centers. With the increasing reliance on remote home-based agents, Infra Call Center ensures that you have the perfect tool to ensure full portability, regardless of your agent's location, and yet maintaining a synchronized view of all call center activities through a robust suite of centralized management and monitoring services.
Designed from the ground up for the Microsoft Windows™ environment, Infra Call Center is a state-of-the-art IP-based contact center solution that is fully SIP-enabled. Being 100% software-based, Infra Call Center ensures that you get the lowest total cost of ownership (TCO) for all your contact center technology needs, no matter how big or small.
Integrating fully with your existing TDM and E1/T1 lines, as well as all your existing analog telephony devices, Infra Call Center ensures that you retain maximum retention of your hardware investments even as you upgrade from your legacy solutions to Infra Call Center. In addition, being fully IP-based, Infra Call Center will work with all the major SIP-compliant telephony devices and gateways available in the market today.
Take your contact center business to the next level . . . invest in Infra Call Center today!
Infra Call Center includes a 3-level integration model, called Infra Integrity, that allows you to link the call center operations to a corporate CRM system of your choice or even to your client's preferred database or information system.
The following are the primary functional modules of Infra Call Center:
