Smart Call Handling
- Call routing based on multiple criteria
- Smart user input with custom-defined timeout and error handling
- Custom-built, multi-layered IVRs
- Pickup groups
- lexible configuration and re-configuration without service interruption
Comprehensive Call Monitoring & Control
- Support of multiple concurrent calls
- Multiple Auto-Attendants
- Visual call control
- Call Hold
- Call Transfer
- Call Pickup
- Call Parking
- Automatic Callback (once the desired party is free)
- Do-not-disturb mode (DND)
Configurable Call Handling Rules (Administrator Function)
- Any degree of complexity
- Includes unambiguous and ramifying actions
- Caller ID function and displaying the info about the caller
- Detailed call logging
- Distinctive rings
- Stutter tone
- Call details recording (CDR)
Advanced Controllable Actions (User Function)
- Dialing, redialing, and speed dialing
- System and personal phonebooks
- Call transfer to another user
- Multi-party conferencing (unlimited)
- Call hold/un-hold (unlimited number of concurrent calls)
- Voice mail
- Call recording and playback
- Call parking, un-parking and pickup
- Call intervention
- DTMF generation
- Setting DND and forwarding status
- Smart forwarding for different caller groups
Scalability
- Unlimited number of logical users (w/o line ownership)
- Up to hundreds of physical lines and users (limited only by available hardware resources)
- Integration with Windowsâ„¢ Server services
Security
- Full-featured application integrating Windows Server security services
- PIN-protected access to user’s sensitive data
- Control and logging of phone access to user’s data
Customized Prompts & Menus
- Vast repository of multi-language media prompts
- Easy construction of customized IVR menus
- Import, export, recording and playback of prompts (.wav format)
User-Friendly Interface
- Integration of Infra Comm Client interface with MS Outlook
- Standalone application with conventional Windows-style interface
- Client operation with or without PC
- Operation with plain or advanced phone sets, including SIP phones
Call Logging & Control
- Monitoring and control of current calls
- Complete logging of all incoming, outgoing and missed calls
- Built-in filters for log analysis
- Export of CDRs to CSV or Tab delimited formats
Performance Monitoring
- Integration with Windowsâ„¢ Server built-in monitoring tools
