The system of call registering Infra Visor embedded in Infra Call Center may record conversations of all or selected agents.
Using Infra Visor Client, a call center manager may play recorded conversations of agents with customers. Some conversations may be commented on or marked as important, and agents may be graded. Selected conversations may be later used for improving model scenarios of processing calls and training agents.
Owing to the use of powerful algorithms by compressing audio information, Infra Visor is able to store on the harddisk vast volumes of records accumulated during several months of call center work. The work database of Infra Visor records does not require constant administration or control: as soon as a predefined limit is exceeded, the system automatically replaces old records with new ones.
Infra Visor supports transfer of some records from work base to an archive. If necessary, the recorded calls may be stored in the archives for many years and can be quickly retrieved at any time.
Infra Visor has an elaborate system of differentiated access to data integrated with Windowsâ„¢ Server security services. Only the users with specially configured security settings may have access to all data or to just a part of the data.
