Infra Contact Center™ is the perfect contact center solution for Web Hosting, Cloud and Software companies. Most analysts predict higher volumes of phone sales and support in 2012, so don’t entrust your valued customers to an unreliable and limited freeware solution or expensive pay-by-month contact center product.
Infra Contact Center™ is a software-based call center solution offering a comprehensive suite of applications allowing you to easily manage inbound support and sales calls and develop unique outbound campaigns to generate incremental revenue. Infratel also works with popular automation and help desk solutions such as Parallels Automation and Kayako, providing your customer service representatives with a full-view of customer data via screen pops based on caller ID or IVR inputs.
Benefits of Infra Contact Center™
- Increased Customer Satisfaction – connect callers with the right agent right away and provide best in class custome service
- Grow Revenue – create customized, automatic outbound campaigns to drive incremental revenue
- Reduce Costs – lower costs than expensive ‘Pay per Month’ systems
- Reduce Time per Call – automatic screen-pops of customer profile data directly from your Parallels Automation or Kayako user database
