Infra Contact Center™ offers a comprehensive suite of contact center applications allowing you to easily manage your caller’s experience and develop unique outbound campaigns.
Infratel provides call center solutions to over 700 customers worldwide. Our clients include companies processing hundreds of inbound request per day, others who answer service calls through a mix of self-service and live agent response as well as service companies who are now able to rapidly shift agents among inbound and outbound calls as needed. Our contact center platform includes:
- Intelligent Call Routing
- Interactive Voice Response (IVR)
- Proactive Contact
- Call Recording
- Reporting and Analytics
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