Infratel - Infra Call Center
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Infratel - Creating call center solutions embedded into Your business


State-of-the-art SIP-based Contact Center Solution
100% Powered by Microsoft Windows™

  • Scalable from 4 to more than a 1000 agent seats
  • Intelligent Predictive Dialer
  • Build complex & multi-layered IVRs easily
  • Embedded routing algorithms
  • Tight integration of IVR & ACD
  • Unlimited queues
  • Virtual queue enabled
  • Comprehensive logs
  • Unlimited number of queues
  • Real-time & historical reporting
  • Integrated comprehensive statistics module
  • Multi-site enabled
    (Virtual Contact Centres)
  • Remote agent enabled
  • Built-in call recording
  • Easy connectivity to external CRMs and databases
  • Familiar Windows™-based administration
  • Fast installation and deployment . . . more

 

 


Revolutionary SIP-based PBX & Communications Server
100% Powered by Microsoft Windows™

  • Supports enterprise deployment of any size
  • Integrates with existing TDM lines and analog telephones
  • Supports unlimited VOIP (SIP) service providers
  • Supports all major SIP phones, softphones, gateways, etc
  • Unlimited multi-layered IVRs
  • Intelligent call routing
  • Unlimited voice mail
  • Unified and Integrated messaging
  • Personal Auto-attendants
  • Seamless MS Outlook™ & MS Exchange™ integration
  • Tight Microsoft Active Directory integration
  • Embedded centralized and personal call recording
  • "Road Warrior" enabled
  • Supports distributed office locations
  • Unified dialing plans . . . more

 

 
   
   

 

(c) Infratel Inc., 1998-2008. All rights reserved.
E-mail: info@infratel.com

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